Service support
Ningbo Huakai Keyuan Electromechanical Equipment Co., Ltd. is a comprehensive enterprise specializing in the sales, design, installation, maintenance, and upkeep of mechanical and electrical equipment such as waste heat recovery and utilization, ice (water) storage, industrial waste treatment (dust, gas, water), rainwater recovery and utilization, and central air conditioning systems. We adhere to the principle of "customer first, service satisfaction" and strive to create a comfortable and comfortable working and living environment for you.
1、 Pre sales service
Pre sales service is the starting point of customer experience, which is crucial for building customer trust and facilitating sales. The following are the services provided by Ningbo Huakai Keyuan Electromechanical Equipment Co., Ltd. during the pre-sales stage:
Consultation and Communication: By phone, email, or on-site visits, understand the customer's business and technical requirements, and provide professional advice and solutions.
Requirement analysis: Conduct in-depth analysis of the customer's application scenarios, uate the required equipment specifications and performance, and ensure that the recommended products fully meet the customer's needs.
Scheme design: Based on the results of requirement analysis, design customized solutions, including equipment configuration, layout planning, and system integration.
Quotation and Contract: Provide a detailed quotation, specifying terms such as price, delivery time, payment method, etc., and sign the contract on the basis of mutual agreement.
Sample display: If applicable, provide samples or conduct on-site demonstrations to allow customers to personally experience the quality and performance of the product.
2、 In sales service
In sales service refers to the services provided during the sales process, from order confirmation to product delivery. The quality of service during this stage directly affects customer satisfaction and loyalty. The services provided by Ningbo Huakai Keyuan Electromechanical Equipment Co., Ltd. during the sales phase include:
Order processing: Timely confirm order details to ensure that production plans are consistent with customer requirements.
Production supervision: Track production progress, ensure product quality meets standards, and complete production tasks on time.
Quality control: Implement strict quality inspection processes to ensure that every device undergoes rigorous testing before leaving the factory.
Logistics coordination: Arrange appropriate logistics solutions to ensure the safe and timely delivery of products to customers' designated locations.
Installation and Debugging: Provide professional installation guidance and debugging services to ensure the normal operation of equipment and meet customer production needs.
3、 After sales service
After sales service is an important part of maintaining customer relationships and enhancing brand image. The after-sales service of Ningbo Huakai Keyuan Electromechanical Equipment Co., Ltd. includes:
Training support: Provide operational and maintenance training to customers to ensure they are proficient in using the equipment.
Maintenance: Regularly inspect and maintain equipment to prevent malfunctions and extend its service life.
Quick response: Set up customer service hotlines and technical support teams to provide quick responses to customer inquiries and issues.
Spare parts supply: Ensure sufficient inventory of spare parts so that they can be quickly replaced in case of equipment failure.
Upgrade and transformation: With the development of technology, provide customers with equipment upgrade and system transformation services to help them improve production efficiency.
Feedback collection: Actively collect customer feedback on usage and continuously optimize products and services.
TEL：0574-87762771
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